- Complaint – handover and acceptance protocol

COMPLAINT – HANDOVER AND ACCEPTANCE PROTOCOL

Reference No.: ………………… / …………………  Date: …………………  City: Sofia

I. Parties

Consumer:

Name: …………………………………………………………………………………

Address: ………………………………………………………………………………

(or representative of a trader: …………………………………………, UIC …………………)

Trader:

BODY MARBLE MAGIC EOOD

UIC: 208693544

Address: Sofia, Lozenets residential area, 16–20 Golo Bardo Street, Entrance B, Floor 1, Apartment 2

Represented by: Toni Petrov Stoyanov

II. Details of the Goods and the Complaint

III. Accompanying Documents

☐ Receipt / Invoice  ☐ Delivery Note  ☐ Warranty Card (if applicable)

IV. Consumer's Request (please select one)

☐ Free repair

☐ Replacement with a new product

☐ Refund of the amount paid (subject to the conditions of Articles 112–115 of the Bulgarian Consumer Protection Act and the General Terms and Conditions)

IBAN (for refunds):

……………………………………………………………………………………

V. Time Limit and Conditions

The Trader shall bring the goods into conformity with the sales contract within 30 days from the date on which the complaint is submitted, by means of repair or replacement, in accordance with the Bulgarian Consumer Protection Act and the applicable General Terms and Conditions of BODY MARBLE MAGIC EOOD.

Where repair or replacement is objectively impossible, disproportionate, or has not been carried out within the above period, the consumer shall be entitled to a price reduction or to terminate the contract and receive a refund of the amount paid.

VI. Declarations

The consumer declares that they have read and understood the General Terms and Conditions for Sales and Complaints of BODY MARBLE MAGIC EOOD, published on the Trader's website and/or made available on the Trader's premises.

This Protocol is executed in two identical originals, one for each party.

Goods handed over by (Consumer):

Name: …………………………………………  Signature: ………………………………………

Goods received by (for the Trader):

Name: …………………………………………  Signature: ………………………………………